Reservations
It is never too soon to make your spa appointment. Advance reservations are strongly recommended. Please contact us at 262-306-6691 to make an appointment.
Arrival Time
We ask that you arrive at least 15 minutes prior to your scheduled appointment time. This will allow sufficient time to fill out any paperwork, change into spa attire (if desired) and unwind in our Solaris Lounge. Every effort will be made to accommodate late arrivals, though we regret full service time may not be possible.
Attire
Wear whatever is comfortable. We will provide a robe and slippers for your treatment, if you desire. During your treatment, our certified professionals are trained to drape you appropriately for privacy and comfort.
Children Welcome
Minors (17 and under) are welcome with a guardian's approval. Guardian must be present at time of check-in to approve services. Guardians are welcome to stay in the service room during the treatment (mandatory guardian presence for children under 12).
Valuables
For your convenience, a secure spa locker will be provided for you during your service for clothing and small personal items. Healing Elements is not responsible for misplaced or stolen items.
Departure
Upon departure, please settle your account at our front desk.
Please turn off all cell phones and pagers while at Healing Elements. We are a wellness area, therefore smoking is not allowed in our facility.
Cancellations
Because our services are reserved especially for you, as a courtesy to our clients and our staff of professionals we require a 24-hour cancellation notice for any single service and a 48-hour cancellation notice for multiple services or spa packages.
Please have a major credit card or gift certificate number available to secure your reservation. Late cancellations will incur a 50% charge of reserved services or redeemable gift certificate value. Any no-show appointments will incur a full-value charge of reserved services or redeemable gift certificate value.
Gift Certificates
Gift certificates can be purchased in any amount and can be used for any spa service or products. Gift certificates are nonrefundable and not redeemable for cash. Healing Elements is not responsible for gift certificates that are lost or stolen.
Product Returns
Any unused product may be returned with the original sales receipt within 30 days of purchase date for an in-house credit. Once a product has been opened, it cannot be returned. Please speak to our customer service representative regarding any questions you may have.
Gratuities
Our spa staff is dedicated to exceeding your expectations and creating a memorable spa experience. Gratuities are greatly appreciated at your discretion. Gratuities cannot be added to charged services.
Healing Elements Day Spa reserves the right to change prices without notice.
* Discounts and specials must be used separately.